Charging Services Terms and Conditions

v.1.0
Revision Date 12/18/2025

The Charging Services Terms and Conditions (“Agreement”) is a binding agreement between Greenlane Infrastructure, LLC (“Greenlane,” “Licensor,” “we,” “us,” or “our”) and you or the entity you represent (“you,” “your,” or “Licensee”). This Agreement takes effect when you, the earlier of (1) when you sign the Subscription or Charging Agreement, (2) click an “I Accept” button or check box presented with these terms, or (3) when you use any of the Services described herein (the “Effective Date”), which will be recorded or retained as evidence of consent. You represent to us that you are lawfully able to enter into contracts (e.g., you are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that you have the legal authority to bind that entity.

1. Charging Services

Greenlane supplies electric energy (“Energy”) directly to the commercial vehicle (“CV”) at each charging station and charging lane with a connector (“Charging Station” or “Charging Lane”) on a first-come, first-served basis. Vehicles must remain plugged in while in a Charging Lane.

Subject to operational, vehicle, and utility constraints, we will make commercially reasonable efforts to offer the maximum possible power level per Charging Station per charging session (each a “Charging Session”).

All CVs must be up to date with all federal, state, and local registration and maintain current insurance that meets the legal requirements of the state of registration. At Greenlane’s request, you agree to provide proof of valid insurance. CVs must be kept in good repair and free of hazardous leaks of materials such as oils or liquids. We, in our sole discretion, may require you to be towed to a separate location for repairs. CVs that appear to Greenlane (in its sole and reasonable discretion) to be abandoned, may be towed at your expense. You must comply with Site Safety requirements (posted on site and electronically) and other applicable policies or warnings posted at the Charging Stations or otherwise provided to you in writing and as updated from time to time.  Any costs incurred due to improper use of the charging stations may be billed back to the Company.

2. Subscriptions and Support

Your Subscription includes those Services outlined in your Fee Schedule, and you will have access to the Greenlane Fleet^TM Portal (the “Portal”) and the Greenlane OnRamp^TM API (the “API”). Prior to gaining access to or using the Portal or the API, you are required to review and accept the App and Portal terms in the manner provided therein, and continued access or use shall constitute your full agreement to be bound by those terms at www.drivegreenlane.com/legal as they may be amended from time to time. You expressly deem any of your employees, consultants, contractors, agents, and invitees you authorize to access and use your account to be “Authorized Users.”

Each CV must be registered in Greenlane’s system to take advantage of the full benefits of the Subscription prior to charging, unless otherwise approved in writing by Greenlane. Customer must provide VIN, license plate number, unique MACID per port unless using plug-and-charge (ISO 15118) (if supported), and CV data (including make, model, and year).

You can connect with technical support via phone, email, or through the App:

3. Fees, Reservations, and Idling

Greenlane reserves the right to charge fees for misuse of the Services, including but not limited to misusing or abusing Reservations, Charging Services, or engaging in excessive idling. Such fees, if applicable, will be posted at the Site.

3.1.     Idling Fees.

Idling Fees may be assessed on a per-minute basis (unless otherwise approved in writing by Greenlane) after the CV achieves the Sufficient State of Charge. Idling Fees will not be assessed during an active Reservation window and are not applicable to Trailer Parking reservations. Idling Fees will be assessed after a fifteen (15) minute grace period following the earlier of: (i) the CV achieving the Sufficient State of Charge when no Reservation is in place; or (ii) the conclusion of a Reservation, regardless of the State of Charge achieved. The threshold for the Sufficient State of Charge may be adjusted by Greenlane from time to time, without notice, to reflect evolving best practices and user needs, and does not guarantee the transfer of Energy or any particular CV state of charge.

3.2.    Reservations.

Reservations for a Charging Session (“Reservations”) may be made on a first-come, first-served basis on a rolling thirty (30)-day window. A Reservation does not guarantee the transfer of Energy, a particular CV state of charge, or access to a specific Charging Station. Greenlane reserves the right to modify or cancel a Reservation if the Reservation time is missed and may assess a Missed Reservation Fee. Reservations must be canceled sufficiently in advance (or as otherwise noted at the time the Reservation is made) to avoid such fee. Greenlane reserves the right to limit the number of concurrent Reservations a Customer may hold at any Site.

4. Limitation of Liability

IN NO EVENT WILL GREENLANE BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY, OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; (e) ANY AND ALL DAMAGES RESULTING FROM OR ARISING OUT OF THE INABILITY TO CHARGE OR DELAY IN CHARGING A COMMERCIAL VEHICLE; (f) ANY AND ALL DAMAGES CAUSED BY NEGLIGENT OR OTHER MISUSE OF CONNECTING A COMMERCIAL VEHICLE TO A CHARGING STATION OR OTHERWISE USING THE CHARGING SERVICES OR EQUIPMENT; or (g) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER GREENLANE WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.

5. Responsibility for Damage

You are responsible for any damage caused by you and your Authorized Users.

6. Indemnification

You agree to indemnify and defend Greenlane and its affiliates against any third-party claims arising from your breach, negligence, legal non-compliance, or damage caused by you and/or your Authorized Users, except for claims due to Greenlane’s gross negligence or bad faith. Greenlane will notify you of claims, and you must defend them immediately. If you fail to defend, or if conflicts arise, Greenlane may choose its own defense and seek reimbursement. Settlements require Greenlane’s consent and must release Greenlane from liability without implying wrongdoing.

7. General Terms

This Agreement, including and together with any related statements of work, exhibits, schedules, attachments, and appendices, constitutes the sole and entire agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. All notices, requests, consents, claims, demands, waivers, and other communications under this Agreement (each, a “Notice“) must be in writing and addressed to (i) Greenlane at 3101 Ocean Park Blvd., Suite 100, Santa Monica, CA 90405, legal@drivegreenlane.com; and (ii) you at your address as you have provided to Greenlane. Unless otherwise agreed herein, all Notices must be delivered by personal delivery, nationally recognized overnight courier, certified or registered mail (in each case, return receipt requested, postage prepaid), or email (with sender’s receipt of confirmation generated by the recipient’s email system that the notice has been received by the recipient’s email system). Except as otherwise provided in this Agreement, a Notice is effective only (a) on receipt; and (b) if the Party giving the Notice has complied with the requirements of this Section. Invalid provisions do not affect the rest of the Agreement. Parties will negotiate to maintain original intent. Changes require written consent from both Parties. Waivers must be in writing and do not affect other rights, including but not limited to your obligation to make payments as required under this Agreement. You cannot assign rights without Greenlane’s consent. Greenlane may assign rights without your consent. This Agreement is binding on and inures to the benefit of the Parties to this Agreement and their respective permitted successors and permitted assigns. No agency or partnership is created. Neither party can bind the other. This Agreement benefits solely the Parties to this Agreement and their respective permitted successors and assigns and nothing in this Agreement, express or implied, confers on any other Person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement. This Agreement is governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Delaware. Each Party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.